South Texas Oncology and Hematology for Cancer Care has trained professionals to manage your patient's health information and medical records. They are committed to the timely and accurate collection of health information and its storage, retention, and disclosure. Our team of professionals ensures your information is kept private and secure and is in accordance with federal and state regulations.

To obtain your health information/medical records, you can visit any of our offices during normal business hours. Come to the office with identification and sign a HIPAA-compliant authorization form. We will be happy to mail you a HIPAA-compliant authorization form for you to sign in front of a notary if you need one. If it is not practical for you to come to the office, you can simply go to our forms page on this site and download the “Authorization for Use and Disclosure of Protected Health Information,” or you may write a letter authorizing South Texas Oncology to release a copy of your medical record. The authorization form/letter must have the necessary information including your name, date of birth, date of service, name of the hospital where services were performed, the person/organization to receive the information, along with the address where the information is to be sent. The authorization form/letter must be signed and dated by the patient or the patient’s guardian/legal representative.

You must either mail or bring into the office the form and a HIPAA-compliant patient authorization, which permits your physician to release the information to the requestor. Your physicians then will carefully fill out the form as necessary. We will be happy to mail you a HIPAA-compliant authorization for you to sign in front of a notary if you need one. Most forms require a fee payable at the time the form is received. The expected turnaround time is 7 to 10 business days.

Here at STOH, we make it convenient for you by accepting most major insurance plans. Please contact us at our Medical Center location to see if your insurance will be accepted.

It depends on your insurance. Some insurance companies require “an order” from your physician before they will pay for your medical visit. We recommend you call your insurance company to check on your benefits, and then you can call us to see if we accept your insurance.

At your first appointment please bring the following with you:

• Your insurance card
• A form of personal ID (driver’s license, passport, etc.)
• Physician referral forms if required by insurance
• A list of current prescriptions or over-the-counter medications you are taking, including dose and frequency
• Pertinent information about your medical and surgical history
• Any related X-rays or records you may have

Have additional questions? Please don’t hesitate to call us at 210-593-5700. You can also schedule an appointment using our online appointment request form.

South Texas Oncology and Hematology billing phone number is: 210-593-5222